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New employee overview

Territory Acquisition Model

The Territory Acquisition Model, or TAM, helps determine whether an account, route, territory, or branch strengthens the company’s use of limited operating capacity.

What TAM is

Revenue is only part of the decision

TAM evaluates revenue together with the time and travel required to earn it, then expresses the result through OPS: Operational Performance Score.

Look beyond the property

A job can appear profitable while weakening a route through excessive service or windshield time.

Use the right baseline

Work is measured against the applicable Branch Baseline and its normal operating expectations.

Make the tradeoff visible

OPS shows whether work performs at, above, or below baseline. MAOPS establishes the normal acceptance threshold.